STOCK AVAILABILITY UPDATE
We are working closely with our suppliers to ensure you receive your items as soon as possible, however due to a surge in demand and the extra pressures Covid-19 presents for all businesses and logistics at this time - we are encountering longer than expected delays for certain items.
Please be assured we are doing everything we can to ensure your order is delivered as timely as possible and we are in constant contact with our suppliers to receive the latest stock information.
If you have any concerns with your order, please contact us at firstname.lastname@example.org and we will do everything we can to help and offer possible alternatives that closely match your existing order if we believe this will arrive quicker for you.
We thank you for your patience and understanding.
Unfortunately we currently are only able to install appliances in our local (Cannock) and surrounding areas to the store. If you order an installation with your purchase you will be advised whether we are able to complete the installation.
If you have any concerns with your order and installation, please contact us at email@example.com and we will do everything we can to help.
We are extremely busy during these challenging times and we endeavour to contact you as soon as we possibly can. We thank you for your patience and understanding.
OUR COMMITMENT TO OUR CUSTOMERS
We’re doing everything we can to help each and every customer during this unprecedented demand. We have doubled our sales team and secured additional warehousing, creating additional stock capacity. We have also invested in a new telephone system to help handle the growth in call volume. We have a number of new staff members who are doing their absolute best to answer your queries.
We kindly ask for your patience and understanding and our customer services team will speak to you as soon as we are possibly able to.
We take the health and safety of our customers and staff very seriously. We are following the advice from trusted sources to minimise the potential threat and impact of Covid-19 and how we best protect our customers, communities and our staff.
We have also implemented comprehensive hygiene and cleaning procedures in store with a hand sanitiser station available for you to use, together with social distancing measures and a rigorous hygiene regime for our drivers to keep everyone safe. You can choose to have a contactless delivery to your front door or garage, to have the product delivered to the room of your choice or to have it installed, following our new procedures. You will receive a phone call on the day of your delivery so we can discuss all relevant safety measures. You are asked to inform us if you are self-isolating.
Thank you for your understanding. Take care.